FAQ

 

Why would I use Iftin online money transfer?

Iftin online is an advanced online money transfer that enables users to make safe and secure payments from their computer, tablet or mobile phone.

 

Unlike traditional money transfer providers or banks, Iftin online gives users the most competitive transfer fees, better exchange rates, plus the convenience of 24/7 transactions.

Is it safe to transfer money using Iftin online money transfer?

Yes, your money is safe and secure with Iftin online. The security of your money and identity is our number one priority.

Iftin online can provide customers with safe and secure money transfers because we use multiple layers of data security and encryption to protect all customer information. We use Australia Post’s Poli Payments system to securely and safely secure payments by bank transfer.

Why do I have to provide identification documents?

To ensure Iftin online can offer safe, secure and efficient services, we require documents that prove your identity. These are also required to meet regulations and government requirements of all the countries in which Iftin online operates.

Iftin online confirms your identity by ensuring the name on your Iftin online matches the name on your identity documents and bank account. Key identification documents include a current passport, government issued ID card or a valid driver's licence.

 

Our Customer Support center in Australia may contact you if they require further identification proof or details of your transaction.

 

You need to provide identification documents before you send money, however, you only need to do it once at the beginning to validate your account and when you need to renew your ID, you don’t need to do it each time.

How do I transfer the money to Iftin online from my bank account?

Currently, you can link a bank account to your Iftin online account in Australia via Australia Post’s easy to use POLi Payments service. Just follow the prompts when it is time to send your money.

How do I send money?

Once you register, with Iftin online you can send money to just about anyone anywhere in the world.

To send money tap on the 'send money' icon on the home screen.

 

Then, select how much money you want to send and the purpose of the money.

 

After that, select the beneficiary you want to send money to from your contacts list, or add in a new contact if they are not there, which will mean entering in their details.

 

Then, select the country you are sending money to from the list. You can also enter a secret password which the beneficiary needs to know to get the money.

 

Finally, in some cases you can choose whether to pay the money in US dollars, or in the local currency.The choices available for sending money will depend on which country you are sending to, and you can see these options in the app or on the website.

 

Current countries you can send money to include Somalia, Sudan, South Sudan, Ethiopia Uganda, and Eritrea. You can also send money to mobile wallets in Africa.

 

The team at Iftin online are working on expanding our global network, so more countries are being added every day.

How does a person know they are receiving money from me? And how quickly will they receive it?

Iftin online will directly send a text message (SMS) to your beneficiary's phone number to advise that the money is on its way. Depending on your selected Cash Out option and the country, we can deliver it as fast as possible - within minutes or same day to next day service.

What if I have a problem?

If there are any issues or questions, please contact Iftin Australia help Desk .